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Privacy policy

Food Fans Restaurant ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Reservation and Booking Information

  • Name, email address, phone number
  • Date and time of reservation
  • Party size and special requests
  • Dietary preferences or restrictions
  • Special occasion details (birthdays, anniversaries, etc.)

Account Information

  • Username and password
  • Profile information and preferences
  • Dining history and favorite dishes

Order Information

  • Food and beverage selections
  • Delivery or pickup details
  • Payment information (processed securely through third-party providers)
  • Special instructions or dietary notes

Contact and Communication

  • Email address for newsletters and promotional communications
  • Phone number for booking confirmations and updates
  • Feedback, reviews, or complaints you submit
  • Correspondence when you contact us with questions

1.2 Information Collected Automatically

Website Usage Information

  • IP address and device identifier
  • Browser type and operating system
  • Pages visited and time spent on each page
  • Referring website or search terms
  • Device location (if permitted)

Cookies and Tracking Technologies

  • Session cookies to maintain your login and preferences
  • Persistent cookies for remembering your settings
  • Analytics cookies to understand user behavior
  • Marketing cookies for retargeting and personalized content

2. How We Use Your Information

2.1 Service Delivery

  • Processing and managing your reservations and orders
  • Preparing and personalizing your dining experience
  • Managing loyalty programs and rewards
  • Accommodating dietary preferences and special requests
  • Providing customer support and responding to inquiries

2.2 Communication

  • Sending reservation confirmations and reminders
  • Notifying you of order status updates
  • Responding to your questions and complaints
  • Sending transactional emails
  • Delivering newsletters and promotional offers (with your consent)

2.3 Marketing and Promotions

  • Sending marketing communications about new menu items and special events
  • Personalizing content based on your preferences and dining history
  • Conducting surveys and requesting feedback
  • Running contests, giveaways, or special promotions

2.4 Analytics and Improvement

  • Analyzing website and app usage to improve user experience
  • Understanding customer preferences and behavior
  • Testing new features and menu items
  • Optimizing our website and services

2.5 Legal and Safety

  • Complying with legal obligations and regulations
  • Preventing fraud and protecting against unauthorized access
  • Protecting the rights, property, and safety of all parties
  • Resolving disputes and enforcing agreements

3. How We Share Your Information

3.1 Service Providers

We may share your information with trusted third parties who assist us in operating our website and conducting our business, including:

  • Payment processors and financial institutions
  • Email and communication service providers
  • Analytics and data analysis providers
  • Reservation and booking system providers
  • Cloud hosting and storage providers

3.2 Business Partners

  • Delivery platforms (UberEats, DoorDash, etc.)
  • Third-party loyalty program partners
  • Event catering and coordination partners
  • Promotional partners and affiliates

3.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, court orders, or to protect the rights and safety of our customers and the public.

3.4 Business Transfers

If Food Fans Restaurant is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. Your Privacy Rights and Choices

4.1 Access and Correction

You have the right to:

  • Access your personal information held by us
  • Request corrections to inaccurate or incomplete information
  • Request a copy of your personal data in a portable format

4.2 Marketing Communications

You can opt out of promotional emails and marketing communications by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us directly with your request

Note on Transactional Emails

Even if you opt out of marketing communications, we will still send you transactional emails related to your reservations, orders, and account activity.

4.3 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.

4.4 European Privacy Rights (GDPR)

If you are located in the European Union or UK, you have rights under the General Data Protection Regulation, including the right to access, rectification, erasure, data portability, and the right to lodge complaints with supervisory authorities.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data in transit (SSL/TLS protocols)
  • Secure password protection and authentication
  • Regular security audits and vulnerability assessments
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy practices

5.2 Payment Security

Payment information is processed by certified Payment Card Industry Data Security Standard (PCI DSS) compliant payment processors. We do not store full credit card numbers on our servers.

Security Limitations

While we implement comprehensive security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You use our services at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Specific retention periods:

  • Account information: Retained while active and for 3 years after closure
  • Reservation history: Retained for 7 years for business and legal purposes
  • Payment information: Retained as required by law (typically 7 years)
  • Marketing communications: Retained until you unsubscribe
  • Website analytics: Typically retained for 12-24 months
  • Customer service communications: Retained for 3 years

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies

  • Session management and security
  • User authentication
  • Basic website functionality

Performance Cookies

  • Website analytics and traffic measurement
  • User behavior analysis
  • Error tracking and performance monitoring

Functional Cookies

  • Remembering user preferences
  • Personalizing content
  • Storing language and accessibility settings

Marketing Cookies

  • Retargeting advertisements
  • Tracking conversions
  • Social media integration

7.2 Managing Cookies

You can control cookie settings through your browser by refusing cookies or deleting them from your device at any time. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites and services that are not operated by Food Fans Restaurant. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites and services.

We encourage you to review the privacy policies of any third-party services before providing your personal information.

9. Children's Privacy

Food Fans Restaurant does not intentionally collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected information from a child under 13, we will delete such information immediately.

For users between 13 and 18, we provide additional privacy protections and recommend parental oversight of their online activities.

10. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States and other countries. These countries may have data protection laws that differ from your country of origin.

By using our services, you consent to the transfer of your information to countries outside your country of residence. For EU/UK residents, we ensure adequate safeguards for international transfers as required by the GDPR.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.